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Immersive Systems

The service of the future in augmented reality. We develop proprietary VR/AR applications that provide real-time support to service technicians and engineers—from step-by-step visual prompts to remote expert assistance. We map each model of supported equipment as a digital twin, allowing service procedures, tests, and calibrations to be trained and verified without risk to the device. The platform works on META, PIKO, SONY, and Hololens 2 goggles, as well as PC-class VR sets, and integrates with 3D CAD documentation and our CMMS system.

Why is it worth it?

45% reduction in errors –  interactive checklists and visual cues minimize mistakes during maintenance.
Shorter training time – simulated scenarios allow new employees to become proficient up to 30% faster.
Safety – critical procedures can be tested in a virtual environment without the risk of damaging equipment.
Remote SME support – an expert connects with a field technician and sees exactly what they see, adding AR annotations.

Key platform features

Module
Description
Digital Twin Engine
Conversion of CAD models to lightweight 3D meshes and mapping of service points.
Workflow Builder
Step-by-step procedure creator with multimedia instructions and task sequence control.
Remote Assist
AR video conferencing with 3D drawing, HD snapshots, and repair session recording.
CMMS Connector
Synchronization with our system for managing requests, parts, and repair history.
Analytics Dashboard
Activity statistics, error heat maps, and alerts for procedure non-compliance.

How does it work? 4 implementation steps

1. Equipment digitization –  import of CAD models, photogrammetry or 3D scan and create a digital twin.
2. Procedure definition –  together with the customer's engineers, we develop sequences of steps, tests, and parameter control.
3. CMMS integration – procedures and alerts are linked to existing service requests.
4. Training and validation – users undergo interactive training, and the results are fed into the KPI dashboard.

Application Examples

Flight simulators – calibration of motion systems and projectors without turning off the device.
HVAC & UPS – virtual inspection path for filters, sensors, and emergency shutdown tests.
Security devices – procedures for unloading baggage X-rays and updating detector firmware.
Electronics laboratory – BGA rework training with thermogram preview in AR glasses.
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FAQ

Frequently asked questions

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Do I need special equipment to run the platform?

All you need is VR goggles or any VR-PC set; the application automatically adapts the interface to your device.

How long does it take to prepare a digital twin model?

For a standard device with a complexity of up to 50k polygons, the process takes approximately 10 business days from the delivery of CAD documentation.

Can I edit the procedures myself?

Yes – the Workflow Builder module has a drag-and-drop editor, and you can export the finished instructions to CMMS with a single click.

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